Terms of service

Fluff Me Up – Terms of Service

Welcome to Fluff Me Up! By visiting our website or visiting our store at 800 Danforth Ave, Toronto, ON, and by placing an order, you agree to the following Terms of Service. These terms apply to both online and in-store purchases. Please read them carefully.

1. About Us

Fluff Me Up (“we”, “us”, “our”) operates this website and our physical store. Our goal is to provide fresh, high-quality desserts, chocolate-covered strawberries, macarons, and gift items for pickup, delivery, or in-store purchase. By using our services, you agree to follow these terms.

2. Eligibility

You must be of legal age in your province or territory to make a purchase or place an order. If you are making a purchase for a minor, you confirm that you have the right to authorize their purchase.

3. Orders & Payments

  • Online Orders: Orders placed through our website must include complete and accurate billing and shipping information. We accept all payment methods indicated on the site.

  • In-Store Orders: Payment is required at the time of purchase, either in cash, card, or other approved methods.

  • Custom Orders: Some items (e.g., chocolate-covered strawberries, gift boxes) may require deposits or pre-payment. You agree to pay the agreed-upon deposit when requested.

4. Order Processing

  • Freshly Prepared: All orders are made fresh on the day of pickup or delivery.

  • Pickup & Delivery: Orders are processed and ready before the scheduled pickup or delivery time selected at checkout.

  • Timing: Processing times may vary during peak periods or holidays. We will notify you of any delays.

5. Products

  • We strive to display all products accurately on our website and in-store.

  • Product images and descriptions are for reference only; actual colours, sizes, or decorations may vary slightly.

  • Certain products may have limited quantities and may be subject to availability.

6. Shipping & Delivery

Shipping, delivery, and pickup policies are outlined in our Shipping Policy. By placing an order, you agree to follow the terms listed in that policy.

7. Returns & Refunds

Our Refund Policy covers returns, exchanges, and refunds. Please review it carefully before making a purchase.

8. Prohibited Use

You may not use our website or store to:

  • Engage in illegal activity or fraud.

  • Infringe on intellectual property or the rights of others.

  • Upload or transmit viruses, malware, or harmful content.

  • Harass, discriminate, or harm others.

We reserve the right to refuse service or terminate accounts if these rules are violated.

9. Liability & Disclaimers

  • Our products are made with care, but perishable items (chocolates, strawberries, flowers) may be affected by storage, handling, or weather conditions.

  • We are not responsible for allergic reactions; please check ingredients before purchase.

  • Our service and website are provided “as is.” We do not guarantee uninterrupted or error-free service.

  • To the fullest extent permitted by law, Fluff Me Up is not liable for direct, indirect, incidental, or consequential damages arising from your use of our products or services.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, belongs to Fluff Me Up and cannot be copied, reproduced, or used without written permission.

11. Comments & Feedback

We welcome your comments, suggestions, and reviews. By submitting them, you grant us a non-exclusive, royalty-free license to use and display them in any format. Please ensure your submissions do not violate the rights of others.

12. Governing Law

These Terms are governed by the laws of Canada, and any disputes will be handled under Canadian jurisdiction.

13. Changes to Terms

We may update these Terms of Service at any time. Your continued use of our website or store indicates your acceptance of any changes.

14. Contact Us

Questions about these Terms of Service can be sent to:
Email: liliiab987@gmail.com
Address: 800 Danforth Ave, Toronto, ON
Phone: 647-241-7850